Booking terms

Booking, payment and cancellation

How booking works

• You send a request on a tour page or on WhatsApp.
• We reply with a day-by-day plan and a quote in US dollars, usually the same day.
• When you are happy with the plan, a deposit confirms the booking and we reserve hotels, guide and transport.

Payment (example)

• Deposit: 20% of the tour price to confirm.
• Balance: on arrival in Georgia, by card or in cash (USD, EUR or GEL).
• Card payments online through a secure payment page; no card details are taken by email or WhatsApp.

Changes

• Dates, hotels and the route can be changed free of charge up to 14 days before arrival, subject to availability.
• On the trip, we adapt the plan to weather and road conditions; mountain roads can close at short notice.

Cancellation by you (example)

• 30 days or more before arrival: full refund of the deposit.
• 15 to 29 days: 50% of the deposit is refunded.
• 14 days or less: the deposit is not refunded; any balance already paid is refunded minus costs we cannot recover.

Cancellation by us

• If we must cancel (for example, a closed border or unsafe road), you choose a full refund or another date or route.

Insurance

• Since 1 January 2026, visitors to Georgia need travel health insurance for the whole stay. We recommend a policy that also covers trip cancellation and, for trekking, mountain rescue.